by Frank Berry | Mar 12, 2026 | Industry First
Enterprise customer communications are splintering. Voice calls still matter for high-intent moments (appointments, escalations, urgent support), but customers increasingly expect messaging-first experiences on WhatsApp and embedded web chat. Meanwhile, the AI voice...
by Frank Berry | Mar 2, 2026 | Industry First
B2B discovery is undergoing a quiet platform shift. For two decades, SEO meant ranking in Google’s “10 blue links.” Now, buyers increasingly ask AI assistants (ChatGPT, Perplexity, Gemini, Claude, Copilot) to recommend vendors, compare products, and shortlist...
by Frank Berry | Feb 26, 2026 | Industry First
The cybersecurity industry is racing to embed AI into every layer of detection and response. But as vendors rush to bolt Large Language Models (LLMs) onto dashboards, one problem continues to undermine trust: hallucination. Uptycs is taking a fundamentally different...
by Frank Berry | Feb 26, 2026 | Industry First
How LatticeFlow AI is turning AI governance from paperwork into engineering Artificial intelligence is moving from experiments to infrastructure. Banks approve loans with models, insurers process claims with agents, and enterprises deploy copilots across HR, finance,...
by Frank Berry | Feb 25, 2026 | Industry First
Artificial intelligence has created a new class of infrastructure problem, not compute, not networking, but the dependency between the two. For decades, enterprises could treat servers and connectivity as separate procurement decisions. Applications tolerated latency....
